Senior IT Application Support Officer

Lead and establish activity plan for issues, and follow-up;

Work and follow manager’s advice to achieve with meet of timeline;

Analyze, prioritize and escalate system issues to respective functions;

Manage on internal request and work on daily functioning and operation of managed applications;

Facilitate and feedback to entities and end users on system functionality result and status;

Manage overall project activities and report issues or challenges to manager;

be confident with challenges issue facing;

Strong supporting skill with high confidence on system functionality;

High responsibility of supporting, coordination and issues solving;

Administrate on VBANX Core Banking for MFI and Enterprise Trust System;

Develop the manual guideline for system functionality;

Manage relationships with vendors;

Perform other tasks assigned by direct supervisor or management.   

Educational background in Bachelor degree in computer science, business or finance and banking;

At least 2 years experiences of management IT/MIS;

Good understanding of finance, accounting, and Banking / Microfinance

working experience with Microfinance or trust service is a plus

Excellent understanding and practice of VBANX core banking - MFI or Enterprise Trust System

The ability to learn new system and technologies

Fluency in spoken and written English

Good in technical problem solving, debugging and troubleshooting

Ability to work under pressure, as part of a team, as well as independently

Positive work with team members.